Salon policies
APPOINTMENTS
In order to best accommodate the needs of your schedule and the upkeep of the maintenance of your hair, we recommend that you book your upcoming appointments in advance.
In the best consideration of our salon clients along with our stylists, we respectfully ask that a minimum of twenty-four hours notice is given for any appointment changes or cancellations.
In accordance with our cancellation policy, the stylists of Hue 32 may charge a cancellation fee of 50% of the reserved service for no-shows and last-minute appointment cancellations.
SALON SERVICE POLICIES
Pricing is based on the experience and education of the individual stylist, along with the demands for their time.
Service prices vary by specialist and start at our listed prices. If you are seeking a specific pricing point, we are more than happy to provide options for you within the services of our stylists.
Please note that our service pricing may increase based on additional time or product required to accommodate very thick or long hair.
All prices are subject to change and do not include gratuity.
In the best interest of our staff and clientele, Hue 32 cannot provide services to clients that have had or are recovering from any neck or head injury. In the case of having such an injury, you must inform our receptionist team at the time of making your appointment. You may be asked to sign a waiver of liability in order to receive services at Hue 32.
The staff and employees of Hue 32 reserve the right to refuse service to guests who:
- anyone who has or has recently had a neck or head injury
- any client who presents a disorder or condition that makes them ineligible for services
For specific questions and other service inquiries please contact us directly.
In the case of any dissatisfaction with a service you have received, we are happy to provide to you the opportunity to return to the salon for us to redo the service.
Our policy for a redo service is that you must call us within ten (10) business days of the original service and that the redo be scheduled with the same stylist who provided the service.
In the case that the original stylist has no time available an exception may be made, and the redo may be scheduled with another member of our team.
LITTLE ONES
Hue 32 welcomes all children with a scheduled appointment.
However, in the best interest of our team members and your child's safety, all staff members, employees, and affiliates of Hue 32 do not hold liability for your children if they are running, spinning, or climbing on chairs, touching or playing with cords or tools, choose to touch items from stylist stations, or open any closed drawers within the space during their visit with us.
The stations, drawers, chairs, and various tools that our stylists utilize to perform services on our guests are meant to be touched only by our team members and licensed cosmetologists.
Our salon has various hot tools that stay on the majority of the day at temperatures over 400 degrees Fahrenheit. Our drawers contain a plethora of sharp objects, such as scissors and razor blades, along with other chemicals and irritants that could be potentially dangerous to unsuspecting children. The various tools we use are meant to be utilized by our employees and licensed cosmetologists only.
As appealing as big, hydraulic, spinning, salon chairs can seem for the little ones, we can not allow children to play on, stand on, spin in, or otherwise utilize our salon chairs for any other purpose aside from sitting.
Please note that any and all of our staff members at Hue 32 are encouraged to discourage this behavior in the best interest and safety of all children that visit the salon.
RETURNS
Returns of unopened or defective products are not an issue and we would be happy to swap it out or refund it at your choice.
Salon merchandise may be returned for exchange or salon credit. Hair brushes may not be returned due to health and sanitation code. Products may not be returned after 14 days from purchase.